/* Qualidade 1.4.75 (quality.js) */
.qa-root{display:flex;flex-direction:column;gap:16px;min-width:0}
.qa-tabs{display:flex;gap:6px;flex-wrap:wrap;padding:6px;border-radius:16px;background:#fff;border:1px solid var(--cp-line,#ece7f4);position:sticky;top:calc(-1 * var(--cp-frame-top,0px));z-index:25;box-shadow:0 8px 18px -12px #2a1d4033}
.qa-tabs button{border:0;background:transparent;border-radius:11px;padding:9px 14px;font:inherit;font-size:13px;font-weight:650;color:#5f5674;cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.qa-tabs button:hover{background:#f6f2fe;color:#4b2ab8}
.qa-tabs button.active{background:linear-gradient(135deg,#8b5cf6,#6d28d9);color:#fff;box-shadow:0 6px 14px #6d28d933}
.qa-tabs b{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:#dc2626;color:#fff;font-size:11px;line-height:20px;text-align:center}
.qa-body{display:flex;flex-direction:column;gap:16px;min-width:0}
.qa-toolbar{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end}
.qa-toolbar label{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:650;color:#6e6483}
.qa-toolbar select{height:38px;border:1px solid #ddd5ec;border-radius:10px;padding:0 10px;font:inherit;background:#fff}
.qa-toolbar .cp-button{margin-left:auto}
.qa-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.qa-kpi{background:#fff;border:1px solid var(--cp-line,#ece7f4);border-radius:16px;padding:16px;display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden}
.qa-kpi::before{content:"";position:absolute;inset:0 auto 0 0;width:4px;background:#d9d1ea}
.qa-kpi.violet::before{background:#7c3aed}.qa-kpi.pink::before{background:#db2777}.qa-kpi.warn::before{background:#d97706}.qa-kpi.bad::before{background:#dc2626}
.qa-kpi span{font-size:12px;color:#7b6f8f;font-weight:600}.qa-kpi strong{font-size:28px;color:#2a1d40;letter-spacing:-.6px}.qa-kpi small{font-size:11px;color:#998fac;line-height:1.4}
.qa-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}
.qa-card{padding:18px 20px;min-width:0}
.qa-card h3{margin:0;font-size:15px;color:#2a1d40}.qa-card>p,.qa-card-head p{margin:4px 0 12px;font-size:12px;color:#8a7e9e}
.qa-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.qa-actions{display:flex;gap:8px;flex-wrap:wrap}
.qa-table td{vertical-align:middle}
.qa-empty,.qa-loading{margin:0;padding:22px 8px;text-align:center;color:#8a7e9e;font-size:13px}
.qa-error{margin:0;padding:10px 12px;border-radius:10px;background:#fff1f0;color:#9f1d14;font-size:13px}
.qa-hint{margin:12px 0 0;font-size:12px;color:#8a7e9e;line-height:1.6}
.qa-score{display:inline-flex;flex-direction:column;align-items:center;justify-content:center;min-width:54px;padding:5px 10px;border-radius:12px;font-weight:800;font-size:15px;font-variant-numeric:tabular-nums}
.qa-score small{font-size:9.5px;font-weight:700}
.qa-score.ok{background:#e9f8ef;color:#166534}.qa-score.warn{background:#fff6e5;color:#92400e}.qa-score.bad{background:#fdecec;color:#991b1b}.qa-score.none{background:#f2f0f6;color:#8a7e9e}
.qa-status{display:inline-block;padding:3px 9px;border-radius:99px;font-size:11px;font-weight:700}
.qa-status.ok{background:#e9f8ef;color:#166534}.qa-status.warn{background:#fff6e5;color:#92400e}.qa-status.bad{background:#fdecec;color:#991b1b}.qa-status.info{background:#eaf3fb;color:#0e5f8f}
.qa-bar{display:block;height:8px;border-radius:6px;background:#f0ecf7;overflow:hidden}.qa-bar i{display:block;height:100%;border-radius:6px}
.qa-bar.ok i{background:#16a34a}.qa-bar.warn i{background:#d97706}.qa-bar.bad i{background:#dc2626}
.qa-criteria-bars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.qa-criteria-bars li{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr) 52px;gap:4px 10px;align-items:center;font-size:12.5px;color:#3d3352}
.qa-criteria-bars b{text-align:right;color:#2a1d40}.qa-criteria-bars small{grid-column:1/-1;color:#998fac;font-size:11px}
.qa-pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:12px 0 0;font-size:12px;color:#7b6f8f}
.qa-criteria{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}
.qa-criteria li{display:flex;gap:14px;align-items:center;padding:12px 0;border-bottom:1px solid #f1ecf7}
.qa-criteria li>div{flex:1;min-width:0}.qa-criteria li p{margin:3px 0 0;font-size:12px;color:#7b6f8f}
.qa-criteria li .qa-status{margin-left:8px}
.qa-weight{display:flex;flex-direction:column;align-items:center;min-width:48px;padding:6px;border-radius:12px;background:#f5f1fd;color:#5b2bc4;font-weight:800}
.qa-weight small{font-size:10px;color:#8a7e9e;font-weight:600}
.qa-row-actions{display:flex;gap:6px}
.qa-switch{display:flex!important;flex-direction:row!important;gap:10px;align-items:flex-start;font-size:13px;color:#2a1d40;cursor:pointer}
.qa-switch input{margin-top:3px;accent-color:#6d28d9;width:16px;height:16px;flex:0 0 16px}.qa-switch small{display:block;color:#8a7e9e;font-size:11.5px;margin-top:2px}
.qa-form p{margin:0 0 6px;font-size:13px;color:#4b4360;line-height:1.55}
.qa-paper{display:flex;flex-direction:column;gap:14px}
.qa-paper-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding:14px 16px;border-radius:14px;background:linear-gradient(135deg,#f7f3ff,#fdf2f8)}
.qa-paper-head p{margin:0 0 4px;font-size:13px;color:#4b4360}.qa-paper-head .qa-score{font-size:22px;min-width:76px;padding:10px 12px}
.qa-answers{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.qa-answer{padding:12px 14px;border:1px solid #ece6f6;border-radius:12px;border-left-width:4px}
.qa-answer.ok{border-left-color:#16a34a}.qa-answer.partial{border-left-color:#d97706}.qa-answer.fail{border-left-color:#dc2626}.qa-answer.na{border-left-color:#c9c2d6}
.qa-answer-head{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}.qa-answer-head b{color:#2a1d40;font-size:13.5px}
.qa-weight-inline{font-size:11px;color:#8a7e9e}
.qa-how{margin:4px 0 8px;font-size:12px;color:#7b6f8f}
.qa-results{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0}
.qa-result{display:inline-flex!important;flex-direction:row!important;align-items:center;gap:6px;padding:5px 10px;border:1px solid #e3dbf5;border-radius:99px;font-size:12px;cursor:pointer}
.qa-result input{accent-color:#6d28d9;margin:0}
.qa-result.ok:has(input:checked){background:#e9f8ef;border-color:#86d3a3}.qa-result.partial:has(input:checked){background:#fff6e5;border-color:#f3c47a}
.qa-result.fail:has(input:checked){background:#fdecec;border-color:#f0a3a3}.qa-result.na:has(input:checked){background:#f2f0f6;border-color:#cfc8dc}
.qa-answer textarea,.qa-label textarea{width:100%;border:1px solid #ddd5ec;border-radius:10px;padding:8px 10px;font:inherit;font-size:13px;resize:vertical}
.qa-result-line{margin:6px 0 0;font-size:12.5px;color:#4b4360}
.qa-result-chip{display:inline-block;padding:2px 8px;border-radius:99px;font-size:11px;font-weight:700;background:#f2f0f6;color:#5f5674}
.qa-result-chip.ok{background:#e9f8ef;color:#166534}.qa-result-chip.partial{background:#fff6e5;color:#92400e}.qa-result-chip.fail{background:#fdecec;color:#991b1b}
.qa-label{display:flex;flex-direction:column;gap:6px;font-size:12.5px;font-weight:650;color:#5f5674;margin-top:10px}.qa-label p{margin:0;font-weight:400;color:#2a1d40}
.qa-paper-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;margin-top:12px}
.qa-history h4{margin:0 0 8px;font-size:13px;color:#2a1d40}
.qa-history ol{list-style:none;margin:0;padding:0 0 0 12px;border-left:2px solid #ece6f6;display:flex;flex-direction:column;gap:10px}
.qa-history li{font-size:12.5px;color:#4b4360}.qa-history time{display:block;font-size:11px;color:#998fac}.qa-history p{margin:3px 0 0;color:#6e6483}
@media(max-width:1200px){.qa-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:860px){.qa-grid{grid-template-columns:1fr}}
@media(max-width:650px){.qa-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.qa-toolbar .cp-button{margin-left:0;width:100%}
  .qa-criteria li{flex-wrap:wrap}.qa-paper-head{flex-direction:column}.qa-tabs{overflow-x:auto;flex-wrap:nowrap}.qa-tabs button{flex:0 0 auto}}
.qa-queue-pick{display:flex;flex-direction:column;gap:6px;max-width:360px;margin-top:12px;font-size:12px;color:#8a7e9e}.qa-queue-pick select{font-size:14px}
.qa-sub{margin:18px 0 4px;font-size:15px}.qa-queues{border:1px solid #e6def5;border-radius:12px;padding:12px;margin:0}.qa-queues legend{font-size:12px;color:#8a7e9e;padding:0 6px}
/* 1.4.162: "Na fila da IA" abre a fila com o motivo; a conversa da ligação no paper */
.qa-kpi-action{font:inherit;text-align:left;cursor:pointer;transition:border-color .15s,box-shadow .15s}
.qa-kpi-action:hover,.qa-kpi-action:focus-visible{border-color:#b9a6e3;box-shadow:0 6px 18px rgba(76,29,149,.08);outline:none}
.qa-queue .qa-table td small{display:block;color:#998fac;font-size:11px;margin-top:2px}
.qa-queue{overflow-x:auto}.qa-queue .qa-table{width:100%}
.qa-queue .qa-table td:nth-child(3){min-width:200px;line-height:1.45}.qa-queue .qa-table td:nth-child(2) .qa-status{white-space:nowrap}
.qa-queue .qa-table td:nth-child(4){white-space:nowrap}
.qa-queue .qa-retry{display:inline-flex;margin-top:8px}
.qa-hint.qa-warn{color:#9a5b00;background:#fff7e6;border:1px solid #f6dfb0;border-radius:10px;padding:8px 10px}
.qa-voice{display:flex;flex-direction:column;gap:10px;margin:4px 0 8px 34px}
.qa-call{margin:14px 0;border:1px solid var(--cp-line,#ece7f4);border-radius:14px;padding:12px 14px;background:#fcfbfe}
.qa-call h4{margin:0 0 8px;font-size:14px;color:#2a1d40}
.qa-turns{list-style:none;margin:0;padding:0;max-height:340px;overflow:auto;display:flex;flex-direction:column;gap:6px}
.qa-turn{display:grid;grid-template-columns:44px 74px 1fr;gap:8px;align-items:baseline;font-size:13px;padding:6px 8px;border-radius:10px}
.qa-turn time{color:#998fac;font-variant-numeric:tabular-nums;font-size:12px}
.qa-turn b{font-size:12px;color:#7b6f8f}.qa-turn p{margin:0;color:#2a1d40;line-height:1.5}
.qa-turn.qa-turn-agent{background:#f3effc}.qa-turn.qa-turn-agent b{color:#6d28d9}
.qa-turn p{font-weight:400;text-transform:none}
.qa-call-player{margin-top:10px}
@media (max-width:640px){.qa-turn{grid-template-columns:40px 1fr}.qa-turn p{grid-column:1/-1}.qa-voice{margin-left:0}}

/* 1.4.194: quando iniciar a avaliação (mínimo de mensagens e tabulações) */
.qa-start{border:1px solid #e6dff3;border-radius:10px;padding:10px 12px;display:flex;flex-direction:column;gap:8px;margin:8px 0}
.qa-start legend{font-size:12px;font-weight:700;color:#4c1d95;padding:0 6px}
.qa-tags-title small{display:block;color:#8a7e9e;font-size:11.5px;margin-top:2px}
.qa-tags{display:flex;flex-wrap:wrap;gap:6px 14px;max-height:160px;overflow:auto}
.qa-tag{display:flex!important;flex-direction:row!important;align-items:center;gap:6px;font-size:12.5px}
.qa-tag input{accent-color:#6d28d9}

/* 1.4.291: janela "Avaliação automática" mais larga e agrupada; Marcar todas / Limpar / busca nas tabulações */
.cp-modal:has(.qa-settings){width:760px}
.qa-settings{display:flex;flex-direction:column;gap:14px}
.qa-settings .qa-intro{margin:0;font-size:12.5px;color:#6f6585;line-height:1.6;background:#faf7ff;border:1px solid #eee7fa;border-radius:10px;padding:10px 12px}
.qa-group,.qa-start{border:1px solid #e6dff3;border-radius:12px;padding:12px 14px;display:flex;flex-direction:column;gap:12px;margin:0;min-width:0}
.qa-group legend,.qa-start legend{font-size:12px;font-weight:700;color:#4c1d95;padding:0 6px}
.qa-group .qa-voice{margin:0 0 0 26px;padding:10px 12px;background:#fbf9fe;border-radius:10px}
.qa-group .qa-voice .qa-hint{margin:0}
.qa-settings label:not(.qa-switch):not(.qa-tag){display:flex;flex-direction:column;gap:4px;font-size:12.5px;font-weight:600;color:#594175}
.qa-tags-box{display:flex;flex-direction:column;gap:8px}
.qa-tags-head{display:flex;gap:12px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap}
.qa-tags-actions{display:flex;gap:6px;flex:0 0 auto}
.qa-tags-actions .cp-button{padding:5px 12px;font-size:12px}
.qa-tags-find{width:100%}
.qa-tags{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:4px 14px;max-height:220px;overflow:auto;padding:8px 10px;border:1px solid #eee7fa;border-radius:10px;background:#fdfcff}
.qa-tag{min-width:0}.qa-tag[hidden]{display:none!important}
.qa-tag span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.qa-tags .qa-hint{grid-column:1/-1;margin:0}
.qa-settings .qa-count{margin:0;font-size:12px;color:#6d28d9}
@media (max-width:820px){.cp-modal:has(.qa-settings){width:100%}.qa-group .qa-voice{margin-left:0}}
.qa-settings p.qa-hint:not(.qa-warn){font-size:12px;color:#8a7e9e;margin:0}
.qa-settings .qa-voice>p{font-size:12px;margin:0}
.qa-tags-title{flex:1 1 320px;min-width:0}
.qa-tags-title b{font-size:13px;color:#2a1d40}
.qa-tags-title small{font-size:11.5px}
/* 1.4.320: pontos do paper, importar planilha e ligações enviadas para monitorar */
.qa-points{margin-left:8px;vertical-align:middle;font-size:11px}
.qa-turn.qa-turn-mixed{background:#f7f5fb}
.qa-import-preview{display:flex;flex-direction:column;gap:10px}
.qa-import-preview:empty{display:none}
.qa-import-preview .qa-error ul,.qa-import-preview ul.qa-hint{margin:6px 0 0;padding-left:18px}
.qa-import-table{max-height:320px;overflow:auto}
.qa-import-table td small{display:block;white-space:normal;max-width:520px}
.qa-row-critical td{background:#fdf2f2}
.qa-upload input[type=file]{padding:8px 0}
.qa-upload input[type=search]{margin-bottom:6px}
.qa-call-player audio{width:100%;margin-top:6px}
.qa-row-actions.qa-wrap{flex-wrap:wrap}